Refund Policy

Return Policy

We do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your order, please reach out to the Shopify support team via retail-support@shopify.com or through the contact page here. We can only process these requests within 30 days after delivery.

Requirements when making a return.

Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back at your expense, to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packagings, and in like-new condition. Shopify may reject the returned product if there is damage to the product or product packaging.

If a product is deemed unfit for return, Shopify will notify you that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:

  1. The product will be shipped back to the customer at a shipping cost of $45; or

  2. The product will be recycled.

If you do not select one of the above options within 14 days of Shopify informing you that your return has been rejected, the product will be recycled.